Returns and Refunds
Returns and Refunds
At Aly Babe Hair Extensions, we strive to provide the highest quality products and ensure you’re complete satisfaction. If, for any reason, you're not entirely happy with your purchase, we're here to help.
Returns
You have 14 calendar days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
To initiate a return, please contact our Customer Care team at [info.alybabehairextensions@gmail.com] or [(913)259-4247] with your order number and reason for the return. Once we receive your request, we'll provide you with instructions on how to proceed. Allow our team time to respond.
Refunds
Once we receive your returned item, our team will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and the amount will be credited to your original payment method within, 7-10 business days.
Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping fees. We recommend using a trackable shipping method to ensure the safe return of your item.
If you have any questions or concerns regarding our return and refund policy, email us at info.alybabehairextensions@gmail.com
Shipping Info
We understand that you're excited to receive your new hair extensions as soon as possible. That's why we offer fast and reliable shipping options to ensure your order reaches you quickly.
Processing Time:
All orders are processed and shipped within 3-7 business days. You'll receive a confirmation email with your tracking information once your order has shipped.
International Shipping:
We currently do not offer international shipping, but we're working on expanding our services to reach more customers worldwide. Stay tuned for updates!
Delayed Shipping
Most orders are delivered within 7–10 business days. In some cases, certain items may require additional processing time. If your order is expected to exceed the standard delivery window, a member of our team will contact you with an update.
Please allow up to 15 business days for delivery. If your order has not been received after 15 business days, please contact our office at info@alybabehairextensions.com.
As part of our commitment to customer satisfaction, if your order exceeds the 15-business-day delivery timeframe, we will provide a complimentary gift card toward a future purchase, subject to order verification and shipping review..
